Privacy Policy

Last Updated : 18/06/18

Your privacy is critically important to us. At House of Sake, we have a few fundamental principles:


Who We Are and What This Policy Covers

We are House of Sake. We own and operate this website. We are registered with the Information Commissioner’s Register of Data Controllers – registration number ZA173197

This Privacy Policy applies to information that we collect about you when you use the website at


Information We Collect

We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better. Let’s go over the information that we collect.

Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information.

If you buy something from us, you will provide personal and payment information that is required to process the transaction and your payment, such as your name and contact information. Payments are processed on the external secure websites of our selected payment processors. We do not process or store any personal payment details on

If you sign up to our Newsletter then we will store the information that you provide to us using MailChimp, more information can be found in the MailChimp section below

Information Automatically Collected
Like most online service providers, our servers automatically log information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. This data is strictly necessary for the purposes of preventing fraud and ensuring network and information security.

We also automatically collect analytics data about your visit and activity on using Google Analytics, however, we only do this if you consent to it. More information can be found below in the Analytics section


Do We Share Information?

We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy

Subsidiaries and Employees
We may disclose information about you to our subsidiaries for the sole purpose of fulfilling orders. We require our subsidiaries and employees to follow this Privacy Policy for personal information that we share with them.

Third Party Vendors
We may share order information about you with our third party payment processors who need this data to provide their payment processing services to you.

Legal Requests
We may disclose information about you in response to a court order, or other governmental request.

Business Transfers
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that House of Sake goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

Information Shared Publicly
We will never share your information publicly


How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyse traffic and investigate issues if something goes wrong.

Order information and account details are retained as long as you have an active customer account with us, this is to allow us to refer back to previous order history and assist with accounting.



While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.



You have several choices available when it comes to information about you:

Opt-Out of Electronic Communications
You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Set Your Browser to Reject Cookies
You can choose to set your browser to remove or reject browser cookies before using, with the drawback that certain features such as placing orders and creating accounts may not function properly

Close Your Account
While we’d be very sad to see you go, if you no longer want to use our Services you can contact us on to request account deactivation. Please keep in mind that we may continue to retain your information for a period of time after closing your account – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.



We use cookies to provide specific essential and non-essential functionality on – Please see our specific Cookie policy to find out more



We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify a particular user, all data is anonymized before being stored. This is done via the use of cookies and is something that a user has to opt-in to allow, further details can be found in our Cookies Policy


Mailing Lists

We use MailChimp to process subscriptions to our newsletter. We collect an email address as well as an optional First and Last name. We operate a double opt-in registration system that requests a subscribers specific consent to receive newsletters. This consent action is recorded and logged by MailChimp.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. More information can be found in the MailChimp privacy policy at

An option to manage communication preferences is included with all of our newsletters allowing subscribers to easily opt-out or unsubscribe at any time. You can also be removed from our mailing list by contacting us on to request removal.


Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

You can contact us on to request any of the above actions, you will receive a request confirmation email to ensure you are who you say you are. Once this email has been responded to then we will take action as soon as possible.

EU individuals also have the right to make a complaint to a government supervisory authority.


How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned, please contact us on or by writing to us at

House of Sake
102 Exmouth Road


Privacy Policy Changes

Although most changes are likely to be minor, House of Sake may change its Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to its Privacy Policy. The last revised date will always be displayed at the top of this document and the changelog below will be updated to reflect any new changes.